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FAQ - Frequently Asked Questions...
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Click a question to scroll to the answer:
How many themes are there?
Can I pay online?
What ways can I pay?
How do I contact Lemaxland?
I can't find the product I'm after?
How do I know my online order has been accepted?
I need my Lemax urgently?
Where do I send my Cheque or Postal Order to?
Do you ship outside the UK?
Can I use Lemax for my hobby train scenery?
The item I want is 'OUT OF STOCK'?
Why am I diverted to voicemail when I telephone?
What do 'Seconds' mean in your shop?
Do you have a showroom or retail shop I can visit?
Where else can I buy Lemax products?
I cannot login in, help!
Why do I need to Register with you?
1. How many themes are there?
There are 8 themes and many 'general products' in the whole Lemax village collection
2. Can I pay online?
Yes you can, we use Paypal with it's secure payment server - you don't need a Paypal account to pay either!
3. What ways can I pay?
You can pay via Paypal, UK Cheque or UK Postal Order. However, if you wish to collect your goodies, please contact us and we
will arrange for you to pick up your order and pay on collection from one of our admin staff located in Milton Keynes.
4. How do I contact Lemaxland?
Click our 'Contact' page for everything you need!
5. I can't find the product I'm after?
Check our 'Lemax shop' first, if it's not listed, please get in touch via email as it may be in stock
6. How do I know my online order has been accepted?
Lemaxland will always send you a confirmation email for each stage of the transaction
Order being Processed > Payment received > Order depatched
7. I need my Lemax urgently?
Our standard delivery is 1st & 2nd Class Royal Mail and Parcelforce/DHL courier, if you require exact timing or guaranteed delivery, we can offer
Special Delivery by 9am or 1pm for orders less than 2kg only, please contact us for a quotation or more details on heavier/larger orders.
8. Where do I send my Cheque or Postal Order to?
Please visit our 'contact' for our full name and address
9. Do you ship outside the UK?
Yes we do, please contact us via email for a quotation
10. Can I use Lemax for my hobby train scenery?
Yes you can! In fact, using Lemax this way makes excellent value for money! Hornby trains will look too small against
Lemax figures, so be careful if scale is of utmost importance!
11. The item I want is 'OUT OF STOCK'?
The nature of Lemax being a seasonal hobby in the UK means, any products 'out of stock' after 31st December, will generally not be available until the following Christmas season. However, before the 31st, we may be able to purchase surplus stock from our suppliers - it's a long shot, but well worth contacting us so we can try for you. Also, 'out of stock' items could simply mean we have pending orders that may or may not be finalised, so get in touch with us and we can let you know the outcome and whether we can obtain that special Lemax piece for you
12. Why am I diverted to voicemail when I telephone?
During peak periods (normally end of November and December) we are busy wrapping parcels and we are not able to offer a manned telephone. However, leave us a message and we will call you back within 24hrs. If you don't hear from us, please send us an email, just in case! During out of season periods, we do not operate a full telephone service during working hours (voicemail only). Normally this period covers February to mid September.
13. What do 'seconds' mean in your shop?
We always inspect and test all our Lemax goods before despatch. Any that we feel do not meet our high standards are sold as a 'second' at huge reductions. Sometimes this could be a misplaced window in a building or a broken arm on a figure that can easily be glued. These items are simply imperfect and we couldn't bear to throw them away! All seconds are sold as seen and we make every effort to show photos and give accurate and honest opinions on their appearance.
14. Do you have a showroom or retail shop I can visit?
We do not have a showroom or retail shop for you to visit, but this is how we keep our costs down in providing the widest range of Lemax products for you in our online store at the lowest prices. We do however, take real life photos of products that may help with your decision making in your village display, so do email us and we will be happy to help you.
15. Where else can I buy Lemax products?
Unfortunately, this can be difficult to know. We are not connected, affiliated with or part of Lemax Company, so we rely on word of mouth from customers where Lemax is sold which often depends where you are based locally.
16. I cannot login in, help!
If you have forgotten your password, you can request a temporary replacement by clicking the 'forgot your password?' link at the bottom of the Login screen. You will receive a replacement password to the email address you original registered with.
If you experience problems logging in, remember that your password is case sensitive, so ensure your CAPS lock is set correctly.
If you are using an old email address, please login and change your email settings under your 'personal info'.
nUnfortunately, this can be difficult to know. We are not connected, affiliated with or part of Lemax Company, so we rely on word of mouth from customers where Lemax is sold which often depends where you are based locally.
17. Why do I need to Register with you?
Registration is for the sole purpose of placing an order with us to save you time in re-entering your details during checkout. Your privacy is protected at all times and if you prefer us to remove you from our system, please email us via our 'Contact Us' page.
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